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Shipping & Returns

 

1. Definitions

OLALA.COM.AU is owned by OLALA.COM.AU (TM). It will be named Provider.
Anyone who makes any request or quota to the provider will be named Customer.

2. Warranty
Products shipped to the Customer are fully insured world wide by the post service used. The final price includes insurance. If by customer request, the product is no fully covered, the Provaider has no resposability and the Customer agree never and nowhere ask for returns or compensations.

3. Shipping and delivery
Products are delivered using Australian Post Office Services, Curriers and COD (Cash On Delivery). Items are delivered at the shipping address. They can be delivered to the Customer door using special services. There will be extra charges.

4. Money return

a) Customer has the right to receive back money he has paid. He must ask for money return or compensatioj via email or using the contact page. He must provide all data in order to be fully identified (address, phone, email, full name, id, username and his Ref.Id if it is known). At the same time he must prove that his request is based on real facts. See point 2.

b) Money will be never returned in the event the Customer violates the Agreement of this website. Please read Conditions of Use.

c) In case of products covered by third part (i.e. insurance provided by the postal services) the process of returning is a matter of the third part's terms and conditions.

d) The Provider assumes all responsibilities to deliver in time only his items / products. The customer agree never and nowhere ask for any kind or compensation know or unknown the provider if the item / product he has bought, has been sent to him by the third part. Before buying anything, customer should read carefully product details and specifications. If this is the case, customer agrees to ask for compensation only the supplier of products. The Provider will fully support the customer in his action.

e) Customer can get back his money or can he can receive products with the same value he has paid (compensation).

For any further enquiries please use Contact Us.

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